Product support
Uploads, citations, chat behavior, maps, account issues, and billing questions.
Contact
Reach the person building Atlas.
Send support questions, bug reports, product feedback, research-team requests, or partnership ideas. The most useful messages include what you were trying to do, what happened, and where you got stuck.
What to expect
Most product and support emails receive a reply within 24-48 hours. Critical bugs and billing issues are handled first.
24-48h
typical reply
1:1
founder support
Topics
A short note is enough.
If you are reporting an issue, include the page URL, the action that failed, and any visible error. For product feedback, describe the research workflow you want Atlas to support.
Questions about plansBug reports
Send what happened, what you expected, and any screenshots or console errors.
Feature requests
Describe the workflow you are trying to improve, not only the feature name.
Teams and research groups
For labs, classes, and teams evaluating Atlas for shared research work.
Partnerships
Integrations, research collaborations, and distribution opportunities.
Press
Media, interviews, founder background, and product story requests.
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Need docs? The library has workflow guides and research examples.
Prefer direct email? Send a message to jet@atlasworkspace.ai.
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