Troubleshoot mobile and browser issues
Begin with the symptom you can see. Reload Atlas after each change so you know which change resolved the problem.
Atlas does not load or sign in
- Reload the page.
- Confirm that JavaScript, cookies, and local storage are available for
atlasworkspace.ai. - Temporarily disable a content-blocking extension for Atlas, then reload.
- Try Atlas in a current browser or a clean browser profile.
If you clear Atlas site data, the browser signs out and removes browser-local workspace snapshots. Saved project items remain associated with the Atlas account.
A page action stops working
Reload Atlas, return to the project, and repeat the action once. If the problem follows a specific file or website, try another item of the same type. This separates an item-specific failure from a browser problem.
Record the exact visible error before you close it.
The layout looks different on a smaller screen
Atlas replaces the desktop panel layout with mobile navigation on narrow screens. Open the menu to reach projects, sources, notes, chats, and workspace actions.
Rotate the device or increase the available browser width when a task needs two visible workspace areas.
Send useful details to support
If the problem continues, contact Atlas Support with:
- The browser and version
- The operating system and device type
- The Atlas page or feature
- The action that failed
- The exact error and approximate time
Never send a password, access token, or payment-card number.