Billing and subscriptions
Billing shows the plan and the provider that manages the subscription. Atlas can identify Stripe, Apple, or Google Play and display the action available for that provider.
Open Billing
- Sign in to the Atlas account connected to the subscription.
- Open Settings.
- Select Billing.
For a Stripe subscription, Atlas can show Cancel plan. For an Apple or Google Play subscription, use Manage in Apple or Manage in Google Play.
Cancel or downgrade without deleting research
- Open Settings → Billing.
- Select the cancellation or downgrade action shown for the subscription.
- Review when the plan change takes effect.
- Confirm the change.
A normal cancellation can keep paid access active until the end of the billing period. A past-due Stripe subscription can instead offer Downgrade to Free immediately. The confirmation explains that existing research remains available and Free limits apply to future sources and chats.
Canceling a subscription does not delete the Atlas account or its research.
Resolve a billing state that blocks a change
| Message or state | Next action |
|---|---|
| The subscription is managed by Apple or Google Play | Use the provider-management action shown by Atlas. |
| More than one billing provider is active | Manage each listed subscription. |
| Another billing change is in progress | Wait for that change to finish. |
| Additional payment action is required | Complete the provider step, then return to Atlas. |
| Billing is temporarily unavailable | Wait, then retry the action once. |
Invoices, tax documents, refunds, and payment methods remain with the provider that manages the subscription.
Contact support about billing
Include the Atlas account email, the provider shown in Billing, the action you attempted, and the exact error. Never send a full payment-card number, password, or access token.
For a source or chat capacity message, see Plans, usage, and limits.