Troubleshoot chat and citations
Find the symptom below, then try the recovery steps in order.
The answer stopped or failed
Select Retry or Try Again if Atlas shows either control. Wait for that attempt to finish before sending the question again.
If retry is unavailable, or Atlas says the request can no longer be resent, enter the question again in the composer.
The answer used the wrong project material
- Confirm that the source, note, chat, or folder is in the current project.
- Confirm that a source has finished processing.
- Type @ and select the item you want Atlas to use.
- Ask the question again.
The answer has no useful citation
Ask a narrower question that names the source, section, or claim you need. For example: Using @Source A, what does the author say about this limitation? Cite the supporting passage.
If the source has no searchable text or is still processing, open it directly or resolve the source-processing problem first.
A citation does not open
Open the answer's source or sources list and choose the cited item there. If the item opens without a precise passage, search it or move to the relevant section.
Use Follow citations back to a source for the full verification workflow.
Web or Literature search returned no useful result
Open the scope selector, choose External only or All, and confirm that the required Web or Literature channel is on. Add a name, phrase, date, or field to the query and try again.
If Atlas shows a usage or plan message, see Plans, usage, and limits.
The chat does not load
Select Try Again if Atlas presents it. If the problem continues, copy any unsent draft you need to keep, reload Atlas, and reopen the project.
You can contact support with the project name, approximate time, and visible error message.